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Hemmington, N. and Klenert, A., 2001. Customer feedback measurement techniques and their implications for hotels. International Journal of Customer Relationship Management, 4 (2), pp. 103-114.
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| Item Type: | Article |
|---|---|
| ISSN: | 1461-4561 |
| Uncontrolled Keywords: | Customer feedback Hotel industry Measurement techniques |
| Subjects: | Social Sciences > Tourism |
| Group: | School of Tourism > International Centre for Tourism and Hospitality Research |
| ID Code: | 104 |
| Deposited By: | Mr David Ball LEFT |
| Deposited On: | 18 Dec 2007 |
| Last Modified: | 07 Mar 2013 14:33 |
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