Information Technology Applications in Hospitality and Tourism: A Review of Publications from 2005 to 2007.

Law, R., Leung, R. and Buhalis, D., 2009. Information Technology Applications in Hospitality and Tourism: A Review of Publications from 2005 to 2007. Journal of Travel & Tourism Marketing, 26 (5&6), pp. 599-623.

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Official URL: http://dx.doi.org/10.1080/10548400903163160

DOI: 10.1080/10548400903163160

Abstract

The tourism and hospitality industries have widely adopted information technology (IT) to reduce costs, enhance operational efficiency, and most importantly to improve service quality and customer experience. This article offers a comprehensive review of articles that were published in 57 tourism and hospitality research journals from 2005 to 2007. Grouping the findings into the categories of consumers, technologies, and suppliers, the article sheds light on the evolution of IT applications in the tourism and hospitality industries. The article demonstrates that IT is increasingly becoming critical for the competitive operations of the tourism and hospitality organizations as well as for managing the distribution and marketing of organizations on a global scale.

Item Type:Article
ISSN:1054-8408
Additional Information:Journal of Travel & Tourism Marketing, Vol.26(5), pp.599-623.
Subjects:Technology > Business, Management and Marketing
Generalities > Computer Science and Informatics
Social Sciences > Tourism
Group:School of Tourism
ID Code:12149
Deposited By:Professor Dimitrios Buhalis
Deposited On:08 Nov 2009 11:09
Last Modified:07 Mar 2013 15:17

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