Braham, B., 1993. Hotel Front Office. Thornes.
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This popular and well-established text has been revised to take account of new developments in hotel front office operations. The scope of the book has been extended to show how the skills apply in other service sector context, and updated to include more uses of new technology in the front office. Retaining the familiar sequence of the first edition, the book deals with the placing of reservations, arrival, check-in, communication problems within an establishment, the services provided for guests, the purpose of accounting systems, and the check-out of guests. Staffing of the front office and the roles of the receptionist and the accommodation manger are also examined closely.
|Number of Pages:||187|
|Uncontrolled Keywords:||hotel, hotel management, receptionst, hotel receptionist, front office|
|Subjects:||Social Sciences > Law|
Technology > Business, Management and Marketing
Social Sciences > Tourism
Technology > Business, Management and Marketing > Accounting
Social Sciences > Commerce
|Group:||School of Tourism > International Centre for Tourism and Hospitality Research|
|Deposited By:||Dr Bruce Grant-Braham|
|Deposited On:||14 Jan 2010 17:47|
|Last Modified:||07 Mar 2013 15:20|
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