Lugosi, P., 2010. The Hospitality Experiences of Women with Children: Organisational and Consumer Perspectives. In: Council for Hospitality Management Education 19th Annual Research Conference, 5-7 May 2010, University of Surrey, England. (Unpublished)
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Official URL: http://ocs.som.surrey.ac.uk/index.php/chme/chme201...
This paper argues that the patronage of women with children has been largely ignored by hospitality academics. It establishes the context for the study of the subject as well as helping to set the research agenda by reviewing existing literature, identifying relevant bodies of literature which may underpin the future study of the subject, and pointing to gaps in current knowledge. The paper discusses the organisational challenges and opportunities in targeting or hosting these consumer segments. It focuses on venue design, facilities and the spatial strategies for accommodating women with children in venues. The paper also discusses issues concerning emotional labour and consumer co-creation, and it argues that studies of consumer experience in hospitality need to shift emphasis from dyadic relationships, involving hosts and guests, to considering triadic relationships, involving hosts, guests and others, including other guests and consumers not directly involved in the consumption experience.
|Item Type:||Conference or Workshop Item (Paper)|
|Uncontrolled Keywords:||women, hospitality, space, children, consumption, experience, inclusion, exclusion, service, design, mother, family|
|Subjects:||Geography and Environmental Studies|
Social Sciences > Communication, Cultural and Media Studies
Technology > Business, Management and Marketing
Social Sciences > Sociology
Social Sciences > Tourism
Social Sciences > Commerce
|Group:||School of Tourism > International Centre for Tourism and Hospitality Research|
|Deposited By:||Dr Peter Lugosi LEFT|
|Deposited On:||09 May 2010 14:59|
|Last Modified:||07 Mar 2013 15:28|
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