Marketing culture and customer retention in the financial services industry.

Appiah-Adu, K., Fyall, A. and Singh, S., 1998. Marketing culture and customer retention in the financial services industry. In: American Marketing Association Summer Educators’ Conference, August 1998, Boston, MA, USA.

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Item Type:Conference or Workshop Item (Paper)
Subjects:Social Sciences > Tourism
Group:School of Tourism > International Centre for Tourism and Hospitality Research
ID Code:15654
Deposited By:Ms Karen Ward
Deposited On:14 Jul 2010 14:13
Last Modified:07 Mar 2013 15:34
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