The impact of culture on e-complaints: evidence from Chinese consumers in hospitality organisations.

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Au, N., Law, R. and Buhalis, D., 2010. The impact of culture on e-complaints: evidence from Chinese consumers in hospitality organisations. In: Gretzel, U., Law, R. and Fuchs, M., eds. Information and Communication Technologies in Tourism 2010. Vienna, Austria: Springer-Verlag, pp. 285-296.

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Item Type:Book Section
ISBN:9783211994061
Number of Pages:642
Additional Information:ENTER 2010 Proceedings. Lugano, Switzerland 10-12 February 2010
Subjects:Social Sciences > Tourism
Group:School of Tourism > International Centre for Tourism and Hospitality Research
ID Code:15724
Deposited By:Ms Karen Ward
Deposited On:15 Jul 2010 18:47
Last Modified:07 Mar 2013 15:34
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