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Au, N., Buhalis, D. and Law, R., 2009. Complaints on the Online Environment – The Case of Hong Kong Hotels. In: Information and Communication Technologies in Tourism 2009: Proceedings of ENTER 2009. Vienna, Austria: Springer-Verlag, pp. 73-86.
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| Item Type: | Book Section |
|---|---|
| ISBN: | 9783211939703, |
| Number of Pages: | 517 |
| Subjects: | Social Sciences > Tourism |
| Group: | School of Tourism > International Centre for Tourism and Hospitality Research |
| ID Code: | 15732 |
| Deposited By: | Ms Karen Ward |
| Deposited On: | 15 Jul 2010 20:33 |
| Last Modified: | 07 Mar 2013 15:34 |
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