Alford, P., 2005. A Framework for Mapping and Evaluating Business Process Costs in the Tourism Industry Supply Chain. In: Frew, A., ed. Information and Communication Technologies in Tourism 2005 Proceedings of the International Conference in Innsbruck, Austria, 2005. Springer, pp. 125-136.
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Business processes are an essential value-creation element for any organisation. However, aside from the rhetoric that accompanies references to Business Process Reengineering, little knowledge exists about them. This is a considerable weakness, given that ICT is frequently advocated as a business process-enabler. This study addresses this gap by presenting a framework for defining, mapping and quantifying business process costs in the supply chain. A Co-operative Inquiry was undertaken involving cycles of action and reflection, leading to results that have been tested and validated in “live” organisational settings. The findings have useful implications for the ways in which organisations implement ICT in the tourism supply chain.
|Item Type:||Book Section|
|Subjects:||Social Sciences > Tourism|
|Group:||School of Tourism > International Centre for Tourism and Hospitality Research|
|Deposited By:||Dr Philip Alford|
|Deposited On:||18 Jul 2010 20:48|
|Last Modified:||07 Mar 2013 15:34|
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