Abstract

The appropriate evaluation of the organizational structure in the company is one of the elements that helps to improve the quality of the work that is done within organization. In order to assess this structure a method for building communication-based organizational social network is proposed. Both the formal and informal communication between employees were analyzed in order to extract this network. Further, the built network’s structure is compared with organizational structure defined on the basis of the business processes within the company. In the case of detecting differences or inconsistencies a list of changes aiming to improve the effectiveness of organizational structure is generated. A measure for estimating the quality of organizational structure as a whole was also proposed.