Determinants of customer satisfaction in a multi-channel B2B environment.

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Madaleno, R., Wilson, H. and Palmer, R., 2007. Determinants of customer satisfaction in a multi-channel B2B environment. Total Quality Management & Business Excellence, 18 (8), pp. 915-925.

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DOI: 10.1080/14783360701350938


Item Type:Article
ISSN:1478-3363
Subjects:Social Sciences > Commerce
Group:Business School
ID Code:20190
Deposited By:Mrs Denise George
Deposited On:18 May 2012 11:17
Last Modified:07 Mar 2013 15:55
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