Item Removed

You seem to be attempting to access an item that has been removed from the repository.

There is a later version of the item you are trying to access:
Lugosi, P., 2001. Inside or out: consumer satisfaction and the appropriation of social space in hospitality consumption. In: Hemmington, N., Bowen, D., Wickens, E. and Paraskevas, A., eds. Consumer satisfaction research in tourism and hospitality. Oxford, England: Oxford Centre for Tourism and Leisure Studies, pp. 77-86.