An Exploration of Managerial Issues in Call Centres.

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Armistead, C. G., Kiely, J., Hole, L. and Prescott, J., 2000. An Exploration of Managerial Issues in Call Centres. In: QUIS7 (Quality in Services), 13-16 June 2000, Karlstad, Sweden. (Unpublished)

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Item Type:Conference or Workshop Item (Paper)
Additional Information:QUIS
Subjects:Social Sciences > Commerce
Group:Business School > Centre for Research in Management
ID Code:3287
Deposited By:INVALID USER
Deposited On:23 Jun 2007
Last Modified:07 Mar 2013 14:39
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