Antony, J., Knowles, G., Leung, K. H., P. and Ghosh, S., 2002. Critical success factors of TQM implementation in Hong Kong industries. International Journal of Quality & Reliability Management, 19 (5), pp. 551-566.
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Total quality management (TQM) is an integrative management philosophy aimed at continuously improving the performance of products, processes and services to achieve and exceed customer expectations. This paper provides an empirical study on the identification of the critical success factors (CSFs) of TQM implementation in Hong Kong industries. Through a thorough and detailed analysis of the literature, 11 success factors with 72 elements were identified to develop a questionnaire. These items were empirically tested by data collected from 32 companies in Hong Kong. A factor analysis was carried out that identified seven CSFs with 38 elements of the implementation of TQM. These factors were shown to be reliable and valid and offer new insights into the understanding of TQM success factors in Hong Kong industries.
|Uncontrolled Keywords:||Factor analysis, questionnaires, reliability, TQM|
|Subjects:||Technology > Business, Management and Marketing|
|Group:||Business School > Centre for Research in Management|
|Deposited By:||INVALID USER|
|Deposited On:||07 Jun 2007|
|Last Modified:||07 Mar 2013 14:35|
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