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Johns, N. and Mattsson, J., 2003. Managing the Service Encounter in Tourism. In: Kusluvan, S., ed. Managing Employee Attitudes and Behaviors in the Tourism and Hospitality Industry. New York: Nova Biomedical, pp. 173-200.
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| Item Type: | Book Section |
|---|---|
| ISBN: | 1590336305 |
| Number of Pages: | 841 |
| Subjects: | Social Sciences > Tourism |
| Group: | School of Tourism > International Centre for Tourism and Hospitality Research |
| ID Code: | 9173 |
| Deposited By: | INVALID USER |
| Deposited On: | 15 Jan 2009 19:55 |
| Last Modified: | 07 Mar 2013 15:05 |
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