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Lee-Ross, D. and Johns, N., 2001. Globalisation, Total Quality Management and Service in Tourism Destination Organizations. In: Wahab, S. and Cooper, C., eds. Tourism in the Age of Globalisation. London: Routledge, pp. 242-257.
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| Item Type: | Book Section |
|---|---|
| ISBN: | 978-0415213165 |
| Series Name: | Routledge advances in tourism |
| Number: | 10 |
| Number of Pages: | 368 |
| Series Name: | Routledge advances in tourism |
| Subjects: | Social Sciences > Tourism |
| Group: | School of Tourism > International Centre for Tourism and Hospitality Research |
| ID Code: | 9174 |
| Deposited By: | INVALID USER |
| Deposited On: | 15 Jan 2009 19:52 |
| Last Modified: | 07 Mar 2013 15:05 |
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