A

Armistead, C. G., Kiely, J., Hole, L. and Prescott, J., 2000. An Exploration of Managerial Issues in Call Centres. In: QUIS7 (Quality in Services), 13-16 June 2000, Karlstad, Sweden. (Unpublished)

B

Bobeva, M., 2000. Customer relationship management and the business of education. In: BIT 2000 conference: E-Futures, 1-2 Nov 2000, Manchester. (Unpublished)

D

Day, J., 2000. I.T. account manager or relationship marketing manager? In: 18th International AoM Conference, August 2000, San Antonio, Texas. (Unpublished)

E

Ellis, J. H.M. and Kiely, J., 2000. Action inquiry strategies: taking stock and moving forward. Journal of Applied Management Studies, 9 (1), pp. 83-94.

Ellis, J. H.M., Williams, D. R. and Roscorla, F., 2000. Managing Japan-Europe industrial buyer-supplier relationships: a conceptual and empirical study. In: Sixth Euro-Asia Research Conference, University of Limerick, Ireland. (Unpublished)

Ellis, J. H.M., Williams, D. R. and Roscorla, F., 2000. Managing Japanese industrial sales entry and development: the challenge of network complexity. Journal of International Selling and Sales Management, 6 (1), pp. 3-12.

Ellis, J. H.M. and Kiely, J., 2000. Small business enterprise and development: consultation modes. Journal of Small Business Strategy, 11 (2), pp. 48-59.

Ellis, J. H.M. and Kiely, J., 2000. The promise of action inquiry in tackling organisational problems in real time. Action Research International, Paper .

F

Farnham, M. and Lange, T., 2000. Rural Deprivation in the North East of Scotland: The Case of Aberdeenshire. Based on a Report commissioned by Aberdeenshire Council. Project Report. Centre for Public Policy and Management, Robert Gordon University,. (Unpublished)

G

Gibbons-Wood, D. and Lange, T., 2000. New Community Schools: A Local Evaluation of the New Community Schools Network in Peterhead. Report Commissioned by Aberdeenshire Council, Education and Recreation Department, October 2000. Project Report. Aberdeenshire Council, Education and Recreation Department. (Unpublished)

Gibbons-Wood, D. and Lange, T., 2000. Core Skills and the Role of Employers in Scotland. Commissioned Report prepared for Scottish Enterprise, May 2000. Project Report. Scottish Enterprise. (Unpublished)

Gibbons-Wood, D. and Lange, T., 2000. Developing Core Skills: Lessons from Germany and Sweden. Education and Training, 42 (1), pp. 24-32.

K

Kiely, J., Beamish, N., Armfield, G. and Armistead, C. G., 2000. Learning in SMEs: flexible learning to meet flexible training needs. In: British Academy of Management conference, 13-15 Sept 2000, Edinburgh. (Unpublished)

Kiely, J. and Henbest, A., 2000. Sexual harassment at work: experiences from an oil refinery. Women in Management Review, 15 (2), pp. 65-77.

L

Lange, T., 2000. Economic Diversification, Social Inclusion and Scenario Planning: Report on Policy Progress. In: Invited Presentation at Lord Provost Dinner on Economic Diversification, December 2000, Aberdeen City Council Town House, Scotland. (Unpublished)

Lange, T., 2000. Learning in the Workplace: A Learning Evaluation of Employees. Report Commissioned by Moray, Badenoch and Strathspey Enterprise, December 2000. Project Report. Moray, Badenoch and Strathspey Enterprise. (Unpublished)

Lange, T., 2000. Attracting the Best People to Grampian: Final Report Commissioned by Scottish Enterprise, Grampian, September 2000. Project Report. Scottish Enterprise Grampian. (Unpublished)

Lange, T. and McIntosh, G., 2000. A Chance to Change Your Future: The Future of Economic Development in Aberdeen and the North East of Scotland. Discussion Paper. The Scottish Executive. (Unpublished)

Lange, T., 2000. Barriers to Learning: A Survey of SMEs in the City of Aberdeen. Commissioned Report prepared for Aberdeen City Council Economic Development Department, February 2000. Project Report. Scotland: Aberdeen City Council Economic Development Department. (Unpublished)

Lange, T., 2000. Oil and Gas: Skills Foresight Report: prepared for the Offshore Petroleum Industry Training Organisation (OPITO), February 2000. Project Report. Scotland: OPITO. (Unpublished)

Lange, T., 2000. Skills, Employment and Retention: Towards the Development of a New Model for SMEs in Banking and Finance. Executive Report prepared for Standard Life Scotland, January 2000. Project Report. Standard Life Scotland. (Unpublished)

Lange, T., Ottens, M. and Taylor, A., 2000. SMEs and barriers to skill development: a Scottish perspective. Journal of European Industrial Training, 24 (1), pp. 5-11.

R

Roushan, G. and Sahandi, R., 2000. The Management Challenge of E-Business. In: BITWorld 2000 Conference, 1-3 June 2000, Universidad Iberoamericana, Santa Fe, México City.