Article

Ellis, J. H.M., Williams, D. R. and Ma, J.-H., 2002. Cross-Cultural industrial organisational buying behaviour in China and United Kingdom: comparative organisational effectiveness issues and perspectives. Asia in Extenso, pp. 1-12.

Lange, T., 2002. The Single European Currency and Implications of Labour Market Imperfections. Journal of International Trade Law and Policy, 1 (1), pp. 5-14.

Baldacchino, K., Armistead, C. G. and Parker, D., 2002. Information overload: It's time to face the problem. Management Services, 46 (4), pp. 18-19.

Armistead, C. G., Kiely, J., Prescott, J. and Hole, L., 2002. An exploration of managerial issues in call centres. Managing Service Quality, 12 (4), pp. 246-256.

Burr, C., Herrera Bernal, S. M. and Johnsen, R., 2002. Competitor networks: an international competitiveness through collaboration. The case of small freight forwarders in the High-Tech Forwarder Network. International Journal of Entrepreneurial Behavior and Research, 8 (5), pp. 239-253.

Antony, J., Knowles, G., Leung, K. H., P. and Ghosh, S., 2002. Critical success factors of TQM implementation in Hong Kong industries. International Journal of Quality & Reliability Management, 19 (5), pp. 551-566.

Peek, G. and Kiely, J., 2002. The culture of the British police: views of police officers. The Service Industries Journal, 22 (1), pp. 167-183.

Meakins, M. and Armistead, C. G., 2002. A framework for practising knowledge management. Long Range Planning, 35 (1), pp. 49-71.

Rungasamy, S., Antony, J. and Ghosh, S., 2002. Critical Success Factors for SPC Implementation in UK Small and Medium Enterprises: Some Key Findings from a Survey. The TQM Magazine, 14 (4), pp. 217-224.

Beamish, N., Armistead, C. G., Watkinson, M. and Armfield, G., 2002. The deployment of e-learning in UK/European corporate organisations. European Business Journal, 14 (3), pp. 105-115.

Monograph

Lange, T., 2002. Training and Skills for Small and Medium-Sized High Tech Companies in the Opto-Electronics Industry: Report prepared for the Welsh Development Agency (WDA), September 2002. Project Report. Welsh Development Agency. (Unpublished)

Lange, T., 2002. Management Training for Voluntary Sector Employers in North Wales: Implementation and Delivery Report prepared for ELWA (Education and Learning Wales), August 2002. Project Report. ELWA. (Unpublished)

Lange, T., 2002. Towards the Development of Wrexham's Community Strategy: Report prepared for Wrexham Borough Council, Chief Executive's Office, May 2002. Project Report. Wrexham Borough Council, Chief Executive's Office. (Unpublished)

Shiel, C. and Bunney, A., 2002. An Evaluation of On-Line Learning. Project Report. LTDIF. (Unpublished)

Conference or Workshop Item

Darnton, G., 2002. Modelling requirements and architecting large-scale on-line competence-based Learning Systems. In: International Conference on Advanced Learning Technologies (ICALT), 9-12 September, 2002, Kazan, Tatarstan, Russia. (Unpublished)

Nieto, M., 2002. Business ethics for the twenty-first century. In: The Professional Ethics Agenda in Information Technology Education, 15 Oct 2002, Surrey. (Unpublished)

Ellis, J. H.M., Williams, D. R. and Zuo, Y., 2002. Cross-cultural influences on service quality in Chinese retailing. In: Eighth Euro-Asia Research Conference, University Jean Valery, Aix-en-Provence, France.. (Unpublished)

Bobeva, M. and Greenway, E., 2002. E-procurement - a catalyst of change in the buyer-supplier trading relationships. In: UKAIS 2002 conference, 10-12 April 2002, Leeds, UK. (Unpublished)

Nieto, M., 2002. Global ethics and civil society. In: Global Studies Association 2nd annual conference, 22-24 July 2002, Surrey, UK. (Unpublished)

Day, J., 2002. Hitting the ground running: using grounded theory in IS research. In: 1st International Conference Interpretive Methods in IS Research, July 2002, Middlesex, UK. (Unpublished)

Benmore, A., 2002. How Does Emotion Influence the Organisational Life of the Small Business? In: Small Business and Entrepreneurship Development Conference, April 2002, University of Nottingham, England. (Unpublished)

Lange, T., 2002. The Importance of Evidence Based Policy Making. In: Invited presentation to Ministers and MPs, September 2002, The Welsh Assembly, Cardiff, UK. (Unpublished)

Funk, L., Lange, T. and Pugh, G., 2002. Institutional Perspectives on Reforming the New German Labour Market. In: 3rd INFER-Workshop on Economic Policy: New Challenges to Labour Market Policy, 2002, Birmingham, England.