A

Antony, J., Surjadjaja, H. and Ghosh, S., 2003. Determining and assessing the determinants of e-service operations. Managing Service Quality, 13 (1), pp. 39-53.

Armistead, C. G. and Kiely, J., 2003. Creating strategies for managing evolving customer service. Managing Service Quality, 13 (2), pp. 164-170.

Antony, J., Chou, T. Y. and Ghosh, S., 2003. Training for design of experiments. Work Study, 52 (7), pp. 341-346.

B

Blee, M., 2003. Strategic Issues in the UK brewing industry. In: Saunders, M., Lewis, P. and Thornhill, A., eds. Research methods for business students. Prentice Hall: London, pp. 39-40.

Bobeva, M. and Williams, B., 2003. A tale of four shifts and three frameworks: an empirical evaluation of the effectiveness of human computer interface design. In: ECITE 2003 conference, 25-26 Sept 2003, Madrid, Spain. (Unpublished)

D

Day, J. and Bobeva, M., 2003. IS project leaders - heroes or zeroes. In: ECITE 2003 conference, 25-26 Sept 2003, Madrid, Spain. (Unpublished)

Darnton, G. and Rattanaphol, J., 2003. RMA applied to Thailand. In: ECIW2003: proceedings of the 2nd European Conference on Information Warfare and Security, 30 June-1 July 2003, Reading University, England, pp. 97-106.

Day, J. and Bobeva, M., 2003. Seeking the truth: The use of Delphi studies for IS research. In: Grant, K., Edgar, D.A. and Jordan, M., eds. Reflection on the past, making sense of today and predicting the future of information systems. Glasgow: Glasgow Caledonian University for UKAIS.

Day, J. and Bobeva, M., 2003. Successful IS project leaders: a situational theory perspective. Electronic Journal of Information Systems Evaluation, 6 (2), pp. 75-86.

E

Ellis, J. H.M., Williams, D. R. and Zuo, Y., 2003. Cross-cultural Influences on Service Quality in Chinese Retailing: A Comparative Study of Local and International Supermarkets in China. Asian Business & Management, 2 (2), pp. 205-222.

Ellis, J. H.M., Williams, D. R. and Cheng, C., 2003. Dissonance in intercultural service encounters. In: Ninth Euro-Asia Research Conference, University of Poitiers, Poitiers, France. (Unpublished)

Ellis, J. H.M., Luker, P. and Williams, D. R., 2003. Transforming Dorset into a high skills economy. International Journal of Applied Management Studies, 1 (2), pp. 2-14.

H

Hollocks, B., 2003. Guidelines for Effective Simulation in Manufacturing Management and Control. In: 7th IFAC Workshop on Intelligent Manufacturing Systems, 6-8 April, 2003, Budapest, Hungary. (Unpublished)

K

Kim, J.-Y., Wong, V. and Eng, T.-Y., 2003. The Impact of Platform-Based Product Development Proficiencies on Product Family Success. Journal of Strategic Marketing, 11 (4), pp. 255-269.

L

Lange, T., 2003. Helping SMEs Develop and Grow: The Future Role of Training and Labour Market Intervention. Report prepared for ELWA (Education and Training Wales), May 2003. Project Report. ELWA. (Unpublished)

Lange, T., 2003. Towards the Development of a Joint Staff Development Unit: Implementation and Delivery Report prepared for the Higher Education Funding Council for Wales (HEFCW), March 2003. Project Report. Wales: HEFCW. (Unpublished)

Lycett, P., 2003. An exploration of organisational effectiveness in a college of further education. Other Thesis (Other). Bournemoth University.

N

Nieto, M., 2003. The development of life work balance initiatives designed for managerial workers. Business Ethics: A European Review, 12 (2), pp. 229-232.

Nieto, M., 2003. Marketing the HR function. London: Spiro Press.

Nieto, M., 2003. A new age of integrity? The influence of senior managers on the internalisation of organisational integrity. In: Real World - Real People: FUSCAPE conference, 2-4 Sept 2003, Surrey, UK. (Unpublished)

P

Pugh, G., Coates, G., Lange, T. and Spore, M., 2003. Skilling and the Role of the Firm: Guest editors of special issue of International Journal of Manpower, Vol. 24 (1) 2003. International Journal of Manpower, 24 (1).

T

Tansey, S., Darnton, G. and Wateridge, J., 2003. Business information technology and society. London: Routledge.