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Lange, T., 2004. Skills and Employer Engagement: Strategy Document developed for Staffordshire Learning and Skills Council, November 2002. Documentation. Staffordshire Learning and Skills Council. (Unpublished)

Eng, T.-Y., 2004. Implications of the Internet for Knowledge Creation and Dissemination in Clusters of Hi-tech Firms. European Management Journal, 22 (1), pp. 87-98.

Eng, T.-Y., 2004. The Role of e-Marketplaces in Supply Chain Management. Industrial Marketing Management, 33 (2), pp. 97-105.

Darnton, G., 2004. Information warfare and human rights law. In: 3rd European Conference on Information Warfare and Security, 28-29 Jun 2004, London.

Pettigrew, P. and Armistead, C. G., 2004. Effective Partnerships: Building a Sub-Regional Network of Reflective Practitioners. The International Journal of Public Sector Management, 17 (7), pp. 571-585.

Armistead, C. G., Beamish, N. and Kiely, J., 2004. Scenarios for future service encounters. The Service Industries Journal, 24 (3), pp. 131-149.

Armistead, C. G. and Kiely, J., 2004. Exploring the future roles and capabilities of customer service professionals. Managing Service Quality, 14 (1), pp. 26-39.

Ghosh, S., Surjadjaja, H. and Antony, J., 2004. Optimisation of the determinants of e-service operations. Business Process Management Journal, 10 (6), pp. 616-635.

Hollocks, B., 2004. Do We Have Too Narrow A View Of Simulation? Observations on Simulation as Part of Knowledge Management. In: UK OR Society Simulation Study Group Workshop, 23-24 March 2004, Birmingham, England. (Unpublished)

Eng, T.-Y., 2004. Does Customer Portfolio Analysis Relate to Customer Performance? An Empirical Analysis of Alternative Strategic Perspective. Journal of Business & Industrial Marketing, 19 (1), pp. 49-67.

Antony, J., Antony, F.J. and Ghosh, S., 2004. Evaluating Service Quality in a UK Hotel Chain: a case study. International Journal of Contemporary Hospitality Management, 16 (6), pp. 380-384.

Day, J., 2004. The IS project office - a thoroughly modern nellie. In: 9th UKAIS Conference, May 2004, Glasgow. (Unpublished)

Ghosh, S. and Jintanapakanont, J., 2004. Identifying and Assessing the Critical Risk Factors in an Underground Rail Project in Thailand: A Factor Analysis Approach. International Journal of Project Management, 22 (8), pp. 633-643.

Day, J., 2004. Seeking the truth: Delphi Studies in IS research. In: 9th UKAIS Conference, 5-6 May 2004, Glasgow. (Unpublished)