Article

Eng, T.-Y., 2004. Implications of the Internet for Knowledge Creation and Dissemination in Clusters of Hi-tech Firms. European Management Journal, 22 (1), pp. 87-98.

Eng, T.-Y., 2004. The Role of e-Marketplaces in Supply Chain Management. Industrial Marketing Management, 33 (2), pp. 97-105.

Pettigrew, P. and Armistead, C. G., 2004. Effective Partnerships: Building a Sub-Regional Network of Reflective Practitioners. The International Journal of Public Sector Management, 17 (7), pp. 571-585.

Armistead, C. G., Beamish, N. and Kiely, J., 2004. Scenarios for future service encounters. The Service Industries Journal, 24 (3), pp. 131-149.

Armistead, C. G. and Kiely, J., 2004. Exploring the future roles and capabilities of customer service professionals. Managing Service Quality, 14 (1), pp. 26-39.

Ghosh, S., Surjadjaja, H. and Antony, J., 2004. Optimisation of the determinants of e-service operations. Business Process Management Journal, 10 (6), pp. 616-635.

Eng, T.-Y., 2004. Does Customer Portfolio Analysis Relate to Customer Performance? An Empirical Analysis of Alternative Strategic Perspective. Journal of Business & Industrial Marketing, 19 (1), pp. 49-67.

Antony, J., Antony, F.J. and Ghosh, S., 2004. Evaluating Service Quality in a UK Hotel Chain: a case study. International Journal of Contemporary Hospitality Management, 16 (6), pp. 380-384.

Ghosh, S. and Jintanapakanont, J., 2004. Identifying and Assessing the Critical Risk Factors in an Underground Rail Project in Thailand: A Factor Analysis Approach. International Journal of Project Management, 22 (8), pp. 633-643.

Monograph

Lange, T., 2004. Skills and Employer Engagement: Strategy Document developed for Staffordshire Learning and Skills Council, November 2002. Documentation. Staffordshire Learning and Skills Council. (Unpublished)

Conference or Workshop Item

Lange, T., 2004. Publish or Perish? Consistencies and Inconsistencies in Measuring the Quality of Academic Research. In: Invited Talk at the University of Westminster Business School, December 2004, London. (Unpublished)

Darnton, G., 2004. Information warfare and human rights law. In: 3rd European Conference on Information Warfare and Security, 28-29 Jun 2004, London.

Hollocks, B., 2004. Do We Have Too Narrow A View Of Simulation? Observations on Simulation as Part of Knowledge Management. In: UK OR Society Simulation Study Group Workshop, 23-24 March 2004, Birmingham, England. (Unpublished)

Day, J., 2004. The IS project office - a thoroughly modern nellie. In: 9th UKAIS Conference, May 2004, Glasgow. (Unpublished)

Day, J., 2004. Seeking the truth: Delphi Studies in IS research. In: 9th UKAIS Conference, 5-6 May 2004, Glasgow. (Unpublished)