Article

Hayman, K., 1992. Total Quality Management & Quality Assurance Within The Food And Hospitality Service Industries. The Manager: Journal of the Institute of Commercial Management..

Hayman, K., 1992. Total Quality Management & Quality Assurance: An Unnecessary Expense???? The Manager: Journal of the Institute of Commercial Management..

Book

Hayman, K., 1992. QA And ISO 9000/BS 5750 in the Hospitality and Catering Industries - An Operational Guide. Letchworth, England: Technical Communications.