Braham, B., 1993. Hotel Front Office. Thornes.
Hayman, K., 1993. We Don't Need TQM/QA. Do We???? The Manager: Journal of the Institute of Commercial Management.
About the University / Courses / Academic Centres / Research / Academic Support / Facilities and Resources / Services to Business
Access for All / News and Events / Future Students / International Students / Current Students / Staff / Alumni