A

Alford, P., 2001. eCRM in the Travel Industry. Travel & Tourism Analyst (1), pp. 57-76.

B

Braham, B., 2001. A Conference Companion in Davos. Croner Catering Magazine (16), pp. 23-26.

Braham, B., 2001. The Extended PC. Croner Catering Magazine (16), pp. 11-14.

Braham, B., 2001. Size is Important. Croner Catering Magazine (16), pp. 5-6.

Braham, B., 2001. i-Mode rides to the rescue of M-Commerce. Croner Catering Magazine (16), pp. 15-19.

K

Kilburn, D., 2001. Cosi Project. Documentation. Poole, England: Bournemouth University. (Unpublished)

Kilburn, D., 2001. Chartered Institute of Marketing Analysis and decision: Malaysian Airlines. Documentation. Chartered Institute of Marketing. (Unpublished)