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Alford, P., 2001. eCRM in the Travel Industry. Travel & Tourism Analyst (1), pp. 57-76.
Kilburn, D., 2001. Cosi Project. Documentation. Poole, England: Bournemouth University. (Unpublished)
Kilburn, D., 2001. Chartered Institute of Marketing Analysis and decision: Malaysian Airlines. Documentation. Chartered Institute of Marketing. (Unpublished)