C

Chak-Keung, S. W., 2003. The Relationship between creativity and job-related motivators in the Hong Kong hotel industry. PhD Thesis (PhD). Bournemouth University.

H

Hemmington, N. and Watson, S., 2003. Managing customer expectations: the marketing communications vs service delivery conundrum. International Journal of Customer Relationship Management, 5 (3), pp. 271-283.

Howard, P., 2003. Artists as Drivers of the Tour Bus: Landscape Painting as a Spur to Tourism. In: Lubbren, N. and Crouch., D., eds. Visual Culture and Tourism. New York, NY: Berg, pp. 109-124.

Howard, P., 2003. Heritage: management, interpretation, identity. London: Continuum.

K

Kuo, I-L., 2003. The Use of visitor management techniques to protect a fragile environment. PhD Thesis (PhD). Bournemouth University.

V

Vogt, C. A. and Jun, S. H., 2003. Tourism in Valdez, Alaska: A Study of Valdez Residents. Technical Report. East Lansing, MI, USA: City of Valdez, Alaska. (Unpublished)