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Do UK universities communicate their brands effectively through their websites?

Chapleo, C., Carrillo Durán, M. V. and Castillo Díaz, A., 2011. Do UK universities communicate their brands effectively through their websites? Journal of Marketing for Higher Education, 21 (1), 25-46.

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DOI: 10.1080/08841241.2011.569589


This paper attempts to explore the effectiveness of UK universities’ websites. The area of branding in higher education has received increasing academic investigation, but little work has researched how universities demonstrate their brand promises through their websites. The quest to differentiate through branding can be challenging in the university context, however. It is argued that those institutions that have a strong distinctive image will be in a better position to face a changing future. Employing a multistage methodology, the web pages of twenty UK universities were investigated by using a combination of content and multivariable analysis. Results indicated ‘traditional values’ such as teaching and research were often well communicated in terms of online brand but ‘emotional values’ like social responsibility and the universities’ environments were less consistently communicated, despite their increased topicality. It is therefore suggested that emotional values may offer a basis for possible future online differentiation.

Item Type:Article
Uncontrolled Keywords:branding, university branding, university brands, online brands, website branding
Group:Bournemouth University Business School
ID Code:18987
Deposited By: Dr Chris Chapleo
Deposited On:09 Dec 2011 15:04
Last Modified:14 Mar 2022 13:41

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