An Assessment Framework for Practicing Facilitator.

Abstract

There is an on-going recognition of the need for facilitation to support different group settings. However, the skills and expertise required to successfully facilitate a group of participants to achieve their goal is a challenging task to achieve. There are a number of barriers towards facilitation: A facilitator needs to operate at many different levels at the same time; understand the politics within the group; encourage interaction within the group; and guide participants through tasks and activities, while balancing the needs of the group and the client to reach real outcomes. One of the key competences of a facilitator is flexibility, to adapt to varying circumstances. The complexity and dynamic nature of delivering an appropriate and effective facilitation service makes it therefore difficult to assess the facilitator's performance in any facilitated session. In this paper we describe a framework in the form of an artefact developed to aid the facilitators in assessing their own performance in different meetings. Facilitation Service Assessment Framework (FSAF) allows facilitators to define metrics and measures in the context of facilitator's goals. The assessment framework consists of a structure and a process which facilitators use to apply the framework to facilitation scenarios. Finally, the paper describes how experts evaluated FSAF in alternative scenarios by running a survey and then by conducting interviews. © 2012 Springer Science+Business Media Dordrecht.