Using Human Factor Approaches to an Organisation’s Bring Your Own Device scheme.

Abstract

Bring Your Own Device (BYOD) is an emerging trend that is being adopted by an increasing number of organisations due to the benefits it provides in terms of cost efficiency, employee productivity, and staff morale. However, organisations who could benefit from implementing BYOD remain sceptical, due to the increasing threats and vulnerabilities introduced by mobile technolo- gy, which are amplified due to the human element (insider threats, non security savvy employees). In this context, this paper investigates the application of hu- man factor techniques to the BYOD scheme of an anonymised, real-life organi- sation (referred to as “Globex”). Questionnaires and Interactive Management are the two Human Factor methods used in this case study to help determine ar- eas for improvement. Results from the experiment highlight an issue with em- ployee satisfaction towards their employers’ BYOD scheme, which could nega- tively impact their organisational culture. The paper concludes with recommen- dations for additional information within the BYOD policy and the review of reimbursement eligibility and entitlements.