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Smart tourism destinations: ecosystems for tourism destination competitiveness.

Boes, K., Buhalis, D. and Inversini, A., 2016. Smart tourism destinations: ecosystems for tourism destination competitiveness. International Journal of Tourism Cities, 2 (2), 108 - 124.

Full text available as:

SMARTSmart Tourism Destinations- Ecosystems for tourism destination competitiveness_final.pdf - Accepted Version
Available under License Creative Commons Attribution Non-commercial No Derivatives.


DOI: 10.1108/IJTC-12-2015-0032


Purpose – Grounded in service-dominant (S-D) logic, the purpose of this paper is to explore the core components of smartness to present a framework for the development of the smart tourism destination. Design/methodology/approach – The paper explores the core components of smartness through case study analysis of well-established smart cities. Findings – The paper conceptualises smartness and argues ICT, leadership, innovation and social capital supported by human capital are core components of smartness. Although ICT is a critical enabler for smart tourism destinations, it is insufficient on its own to introduce smartness. The combination of hard and soft smartness components within a S-D logic ecosystem structure holds the potential for sustained competitive advantage and enhancement of quality of life of both residents and tourists in smart tourism destinations. Originality/value – The paper extends the application of S-D logic to the context of smart tourism destinations, specifically to examine the smartness concept as a means for competitiveness in tourism destinations.

Item Type:Article
Uncontrolled Keywords:ICT; Tourism competitiveness; Smart city; Smart tourism destination
Group:Bournemouth University Business School
ID Code:29750
Deposited By: Symplectic RT2
Deposited On:25 Sep 2017 13:26
Last Modified:14 Mar 2022 14:07


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