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Coordinating talk and practical action: The case of hair salon service assessments.

Oshima, S. and Streeck, J., 2015. Coordinating talk and practical action: The case of hair salon service assessments. Pragmatics and Society, 6 (4), 538 - 564.

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DOI: 10.1075/ps.6.4.04osh


This paper investigates how talk and practical action are coordinated during one type of activity involving professional communication: the service-­assessment sequence in hair salons. During this activity, a practical inspection of the haircut must be coupled with sequentially produced verbal acts. Our analysis of four examples reveals that there is no fixed relationship between the organization of talk and practical action. Instead, people manipulate this relationship on a moment-by-moment basis, often coordinating the two into a single, integral package, or relying on one stream of action to achieve progress in the other. These findings imply that some multimodal activities that are brought into alignment may have their own, separate and independent procedural logic and sequencing patterns and that these can be brought into play to create or deal with constraints in each other.

Item Type:Article
Uncontrolled Keywords:conversation analysis; hair salon; micro-ethnography; professional-client interaction; service assessment; talk-in-interaction
Group:Faculty of Media & Communication
ID Code:30243
Deposited By: Symplectic RT2
Deposited On:23 Jan 2018 11:10
Last Modified:14 Mar 2022 14:09


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