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The blockchain technology and the scope of its application in hospitality operations.

Filimonau, V. and Naumova, E., 2020. The blockchain technology and the scope of its application in hospitality operations. International Journal of Hospitality Management, 87 (May), 102383.

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DOI: 10.1016/j.ijhm.2019.102383


The recently emerged concept of the blockchain technology (BCT) can disrupt the traditional realm of tourism and hospitality operations. While some research has looked into the implications of BCT for tourism management and marketing, no studies have explicitly considered the scope of its application in the context of hospitality operations management. This is arguably a major omission as available evidence points at the foremost potential of BCT to affect the nature of hospitality business. This study partially plugs this knowledge gap and, by reviewing examples of existing applications of BCT in various economic sectors and across different consumption markets, evaluates its potential for future integration into hospitality operations management. The framework of prospective use of BCT in the hospitality industry alongside the related organisational, institutional and technological challenges that need to be overcome for its wider industrial adoption are outlined.

Item Type:Article
Uncontrolled Keywords:Digital technology; Disruptive innovation; Blockchain; Operations management; Supply chain management
Group:Bournemouth University Business School
ID Code:32832
Deposited By: Symplectic RT2
Deposited On:01 Oct 2019 08:21
Last Modified:14 Mar 2022 14:18


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