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ToolsVolchek, K., Law, R., Buhalis, D. and Song, H., 2020. Exploring ways to improve personalisation: The influence of tourist context on service perception. e-Review of Tourism Research, 17 (5), 737 - 752.
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Abstract
© 2019 Texas A and M University. The heterogeneity and dynamic nature of tourist needs requires an advanced understanding of their context. This study aims to investigate the effects of observable factors of internaland external contexts on tourist perceptions towards personalised information services performance. An exploratory approach is used to test measurement invariance and the moderating effects of personal, travel, technical and social parameters of the tourist context, when applicable. The findings demonstrate that contextual factors motivate tourists to attribute different meanings to the parameters of the service, that have already been personalised for them. Individually developed personalisation design solutions are required for each travel context.
| Item Type: | Article |
|---|---|
| ISSN: | 1941-5842 |
| Uncontrolled Keywords: | personalisation, information service, travel context, multi-group analysis |
| Group: | Bournemouth University Business School |
| ID Code: | 33531 |
| Deposited By: | Symplectic RT2 |
| Deposited On: | 09 Mar 2020 09:07 |
| Last Modified: | 14 Mar 2022 14:20 |
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