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What makes a good journalist?: Empathy as a resource in journalistic work practice.

Glück, A., 2016. What makes a good journalist?: Empathy as a resource in journalistic work practice. Journalism Studies, 17 (7), 893 - 903.

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Glück 2016 - What makes a good journalist - revision_and accepted version 16 March 2016.pdf - Accepted Version
Available under License Creative Commons Attribution Non-commercial.


DOI: 10.1080/1461670X.2016.1175315


Empathy performs a central role in regulating social relations. This applies equally to journalistic work routines. To explore the concept of empathy in the understanding of journalists, 46 interviews were conducted using a cross-cultural approach between the United Kingdom and India. It became clear that empathy occupies a central place in news production, fulfilling multiple roles. It serves to achieve a comprehensive access to information and to news protagonists at the interpersonal level. Without this “invisible” mode of communication, qualitative and ethical news journalism cannot be achieved; and the authenticity and emotionality of news packages would be diminished. Empathy varies on the individual level, but especially in sensitive journalistic work fields it represents a “naturally present” core skill for journalists. A final empathic dimension is found in the imaginary empathy towards the audience which provides essential guidance for journalistic news products. Cultural differences between India and the United Kingdom are apparent in this study, but results also indicate considerable similarities in the role of empathy in different journalism cultures.

Item Type:Article
Uncontrolled Keywords:emotions; empathy; India; journalism; news; television; United Kingdom
Group:Faculty of Media & Communication
ID Code:34138
Deposited By: Symplectic RT2
Deposited On:12 Jun 2020 12:07
Last Modified:14 Mar 2022 14:22


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