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Residents' power and trust: A road to brand ambassadorship?

Wassler, P., Wang, L. and Hung, K., 2021. Residents' power and trust: A road to brand ambassadorship? Journal of Destination Marketing & Management, 19 (March), 100550.

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Manuscript Wassler et al 2021.pdf - Accepted Version
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DOI: 10.1016/j.jdmm.2020.100550


As key stakeholders in successful destination branding campaigns, residents have the potential to act as destination brand ambassadors. Based on the literature on destination branding, this study examines residents' brand ambassador behavior (BAB) in relation to power and trust in relevant authorities. As such, this research considers destination residents as 'citizens', which frames their relationship with local authorities. Using survey data from 651 Hong Kong permanent residents, this study finds psychological empowerment and public trust to be closely related. Structural equation modeling revealed that both variables positively influenced residents' intentions to engage in BAB. Implications and future research directions are presented at the end of this study.

Item Type:Article
Uncontrolled Keywords:destination residents; destination brand ambassador behavior (BAB); psychological empowerment; trust; Hong Kong
Group:Bournemouth University Business School
ID Code:34979
Deposited By: Symplectic RT2
Deposited On:18 Dec 2020 15:38
Last Modified:14 Mar 2022 14:25


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