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The Mediation of Emotions in Sport Events: A Case Study in Badminton.

Cabello-Manrique, D., Nuviala, R., Pappous, A.S., Puga-González, E. and Nuviala, A., 2021. The Mediation of Emotions in Sport Events: A Case Study in Badminton. Journal of Hospitality and Tourism Research, 45 (4), 591 - 609.

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DOI: 10.1177/1096348020950813


This study examines the relationships between functional quality, outcome quality, satisfaction, and future intentions, influenced by emotions, of spectators who attended the 2018 European Badminton Championships. The population studied was 686 spectators. The mean age was 36.08 ± 14.15 years, 39.1% were females, and 66.1% were local resident spectators. The results allow to affirm that functional quality and outcome quality have an impact on satisfaction, either directly or indirectly through emotions. In the same way, it has been possible to observe the relationship between satisfaction and future intentions of the spectators. These results help understand the factors that predict the loyalty of spectators of sports events of badminton.

Item Type:Article
Uncontrolled Keywords:quality; satisfaction; future intentions; emotions; spectators; badminton
Group:Bournemouth University Business School
ID Code:36156
Deposited By: Symplectic RT2
Deposited On:29 Oct 2021 12:46
Last Modified:14 Mar 2022 14:30


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