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Exploring Vietnamese hotel workers’ reading of guests’ emotional expressions.

Nguyen, Q., 2017. Exploring Vietnamese hotel workers’ reading of guests’ emotional expressions. In: 4th World Research Summit for Tourism and Hospitality, 8-11 December 2017, Orlando, Florida.

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Item Type:Conference or Workshop Item (Paper)
Uncontrolled Keywords:service encounter; culture; emotional expressions; country of origin; Critical Incident Technique
Group:Bournemouth University Business School
ID Code:36830
Deposited By: Symplectic RT2
Deposited On:05 Apr 2022 10:22
Last Modified:05 Apr 2022 10:22

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