Nguyen, Q., 2017. Exploring Vietnamese hotel workers’ reading of guests’ emotional expressions. In: 4th World Research Summit for Tourism and Hospitality, 8-11 December 2017, Orlando, Florida.
Full text available as:
|
PDF
TOUR2017_0221.pdf - Accepted Version Available under License Creative Commons Attribution Non-commercial. 194kB | |
Copyright to original material in this document is with the original owner(s). Access to this content through BURO is granted on condition that you use it only for research, scholarly or other non-commercial purposes. If you wish to use it for any other purposes, you must contact BU via BURO@bournemouth.ac.uk. Any third party copyright material in this document remains the property of its respective owner(s). BU grants no licence for further use of that third party material. |
Item Type: | Conference or Workshop Item (Paper) |
---|---|
Uncontrolled Keywords: | service encounter; culture; emotional expressions; country of origin; Critical Incident Technique |
Group: | Bournemouth University Business School |
ID Code: | 36830 |
Deposited By: | Symplectic RT2 |
Deposited On: | 05 Apr 2022 10:22 |
Last Modified: | 05 Apr 2022 10:22 |
Downloads
Downloads per month over past year
Repository Staff Only - |