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User Experience Research: Point of View Playbook.

Giff, S., Barsoum, R. and Dogan, H., 2024. User Experience Research: Point of View Playbook. In: ACM CHI Conference on Human Factors in Computing Systems (CHI 2024), 11-16 May 2024, Honolulu, Hawaii. (In Press)

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UXR PoV CHI Paper V07.pdf - Accepted Version
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User Experience Research (UXR) needs to offer clear recommendations based on the meaning of data, evidence, and insights. However, UXR lacks a method to help the practitioners form a compelling perspective that drives impact through evidence-based resources. The paper presents a UXR Point of View (PoV) playbook that provides a set of criteria, standards, and tools to guide multi-disciplinary teams in designing services. A playbook typically consists of a book of plays or a set of instructions and has been used by practitioners from multiple disciplines. The paper presents the anatomy of a POV playbook with examples, challenges in industry, and the correlation of the PoV to the theories of situational awareness and decision making. The UXR PoV Playbook presents the results of a structured workshop with UX practitioners. The existing playbooks are used to inspire the POV Workshop and a model for defining the UXR Playbook.

Item Type:Conference or Workshop Item (Paper)
Uncontrolled Keywords:User Experience Research; Points of View; Playbook; Insight Generation
Group:Faculty of Science & Technology
ID Code:39271
Deposited By: Symplectic RT2
Deposited On:09 Feb 2024 14:24
Last Modified:20 Feb 2024 13:59


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