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User Experience Research: Point of View Playbook.

Giff, S., Barsoum, R. and Dogan, H., 2024. User Experience Research: Point of View Playbook. In: ACM CHI Conference on Human Factors in Computing Systems (CHI 2024), 11-16 May 2024, Honolulu, Hawaii, 537.

Full text available as:

UXR PoV CHI Paper V07.pdf - Accepted Version
Available under License Creative Commons Attribution Non-commercial.


DOI: 10.1145/3613905.3637136


User Experience Research (UXR) needs to offer clear recommendations based on the meaning of data, evidence, and insights. However, UXR lacks a method to help the practitioners form a compelling perspective that drives impact through evidence-based resources. The paper presents a UXR Point of View (PoV) playbook that provides a set of criteria, standards, and tools to guide multi-disciplinary teams in designing services. A playbook typically consists of a book of plays or a set of instructions and has been used by practitioners from multiple disciplines. The paper presents the anatomy of a POV playbook with examples, challenges in industry, and the correlation of the PoV to the theories of situational awareness and decision making. The UXR PoV Playbook presents the results of a structured workshop with UX practitioners. The existing playbooks are used to inspire the POV Workshop and a model for defining the UXR Playbook.

Item Type:Conference or Workshop Item (Paper)
Additional Information:"© Giff, S., Barsoum, R. and Dogan, H. | ACM 2024. This is the author's version of the work. It is posted here for your personal use. Not for redistribution. The definitive Version of Record was published in ACM CHI Conference on Human Factors in Computing Systems,"
Uncontrolled Keywords:User Experience Research; Points of View; Playbook; Insight Generation
Group:Faculty of Science & Technology
ID Code:39271
Deposited By: Symplectic RT2
Deposited On:09 Feb 2024 14:24
Last Modified:13 May 2024 11:22


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