The ecosystem of disability inclusion in hospitality and tourism organisations: An integrative review and research agenda.

Abstract

Purpose – This paper reviews the literature on disability inclusion (DI) in supply and demand chains of hospitality and tourism (H&T) organisations. Disability support and interventions within H&T organisations were assessed, and gaps were identified to recommend H&T scholars' and practitioners' knowledge of DI from new perspectives. Design/methodology/approach – We provide an integrative review (IR) of the published evidence on DI in H&T organisations. We used high-ranking H&T journals from the Scopus and Web of Science databases between 2001 and 2023. 101 empirical papers met the criteria for the review analysis. Findings – DI focuses heavily on customer disabilities, with scant research on DI in H&T employment. The review emphasises the critical need for empirical research into the varied disability employment ecosystem within H&T organisations, focusing on social integration for inclusive workplaces. Originality – This study contributes to the H&T literature, which previously overlooked the disability context in diversity. The research offers strategies for creating inclusive environments in the H&T industry for disabled consumers and producers.