Undergraduate representations of management and the possibilities of critical management education - the case of Portuguese management education.

Sousa, L. P. P. C. d., 2007. Undergraduate representations of management and the possibilities of critical management education - the case of Portuguese management education. Doctorate Thesis (Doctorate). Bournemouth University.

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Abstract

Mann (2004: 208) identifies three components of emotional labour: 'The faking of emotion that is not felt and/or the hiding of emotion that is felt, and the performance of emotion management in order to meet expectations within a work environment. Nurses working in prison in England and Wales have a dual role; that of both carer and custodian. This thesis examines the emotional labour of nurses working in adult prisons who undertake a dual role in both caring and custody. A qualitative, reflexive methodology was adopted with a postmodern philosophical foundation. Phase one of the study involved semi-structured interviews with nine qualified nurses from three adult prisons: two male establishments and one female. In phase two of the study, two of these nine nurses entered into a supervisory relationship with the researcher. Monthly clinical supervision sessions were held with both nurses over six months. Findings from this study suggest that the nurse working in prison experiences emotional labour as a consequence of four key relationships: the relationship with the prisoner patient, the relationship with officer colleagues, and the relationship with the Institution; the fourth relationship centres on the contradictory discourses the nurse engages with internally, and is referred to as the 'intra-nurse' relationship. This relationship involves on-going internal dialogue between the two selves of the nurse: the professional self and the emotional 'feeling' self. In order to manage the emotion work inherent in prison work, it is suggested that the development of emotional intelligence through clinical supervision and reflective practice is of significant benefit to both health care and discipline staff.

Item Type:Thesis (Doctorate)
Additional Information:A thesis submitted in partial fulfilment of the requirements of Bournemouth University. If you feel this work infringes your copyright please contact the BURO manager.
Subjects:Technology > Medicine and Health > Nursing and Midwifery
Social Sciences > Sociology
Group:Business School
ID Code:10523
Deposited By:Mrs Jill Burns
Deposited On:06 Aug 2009 07:31
Last Modified:07 Mar 2013 15:10

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