The Evolving Role of Information Specialists as Change Agents in Performance Management: A Cross Disciplinary Study.

Roushan, G. and Manville, G., 2009. The Evolving Role of Information Specialists as Change Agents in Performance Management: A Cross Disciplinary Study. In: British Academy of Management Conference, 16-17 September 2009, Brighton. (Unpublished)

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Abstract

This paper aims to explore the changing role of the Information Specialist (ISp) in the implementation of business performance improvement through business process re-engineering (BPR) initiatives. The paper will begin by examining the evolution of BPR and then discuss the changing role of the ISp. Technology enabled Performance Management (PM) and its strategic implications are found to be key to measuring the effectiveness of BPR and the role of the ISp is a vital part of this. Through a literature review and case based empirical evidence a conceptual framework is developed to appraise the role of the ISp.

Item Type:Conference or Workshop Item (Paper)
Subjects:Social Sciences > Commerce
Group:Business School
ID Code:11647
Deposited By:Dr Gelareh Roushan
Deposited On:29 Sep 2009 20:44
Last Modified:13 Jan 2014 16:08

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