Geeson, R., 2011. Virtual Advice Services. In: Dale, P., Beard, J. and Holland, M., eds. University Libraries and Digital Learning Environments. Aldershot: Ashgate, pp. 87-103.
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The chapter looks at the issues involved with implementing and running a chat enquiry service, from choosing an appropriate product to staff training and publicity. The experiences of a number of UK Higher Education Institutions currently offering chat enquiry services are discussed at various stages. Aspects of more advanced use, such as web ‘co-browsing’ and virtual advice by appointment are also included. The chapter closes by considering what the future holds for virtual advice services and the potential impact of the growth in mobile technologies.
|Item Type:||Book Section|
|Uncontrolled Keywords:||virtual advice services; chat; co-browsing; enquiry services|
|Subjects:||Generalities > Library and Information Science|
|Group:||Student and Academic Services > Library and Learning Support|
|Deposited By:||Ms Emma Crowley|
|Deposited On:||14 Nov 2011 18:33|
|Last Modified:||07 Mar 2013 15:50|
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