Virtual Advice Services.

Geeson, R., 2011. Virtual Advice Services. In: Dale, P., Beard, J. and Holland, M., eds. University Libraries and Digital Learning Environments. Aldershot: Ashgate, pp. 87-103.

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Abstract

The chapter looks at the issues involved with implementing and running a chat enquiry service, from choosing an appropriate product to staff training and publicity. The experiences of a number of UK Higher Education Institutions currently offering chat enquiry services are discussed at various stages. Aspects of more advanced use, such as web ‘co-browsing’ and virtual advice by appointment are also included. The chapter closes by considering what the future holds for virtual advice services and the potential impact of the growth in mobile technologies.

Item Type:Book Section
Uncontrolled Keywords:virtual advice services; chat; co-browsing; enquiry services
Subjects:Generalities > Library and Information Science
Group:Academic Services
ID Code:18863
Deposited By:Ms Emma Crowley
Deposited On:14 Nov 2011 18:33
Last Modified:07 Mar 2013 15:50

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