Determinants of online trust and their impact on online purchase intention.

Kooli, K. , Ben Mansour, K. and Rizky , U., 2014. Determinants of online trust and their impact on online purchase intention. International Journal of Technology Marketing, 9 (3), pp. 305-319.

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DOI: 10.1504/IJTMKT.2014.063858

Abstract

Abundant literature has examined online trust. However the different approaches were scarcely integrated to address the determinants of online trust and their impacts on online purchase intention. An integrative approach to online trust is adopted in this paper. A survey is carried out on a sample of 401 online consumers in Indonesia. The findings show that purchase intention is significantly influenced by online trust. Besides, there is significant impact of personality based trust (benevolence, integrity, credibility), cognitive based trust (reputation and cost benefit calculation) and institutional based trust (situation normality) on online trust.

Item Type:Article
ISSN:1741-878X
Additional Information:Cannot archive until publication. Six month embargo on postprint. 6 month embargo on pdf.
Uncontrolled Keywords:Online trust, Personality based trust, Cognitive based trust, Institutional based trust, Purchase intention.
Subjects:UNSPECIFIED
Group:Business School
ID Code:21218
Deposited By: Unnamed user with email symplectic@symplectic
Deposited On:12 May 2014 15:49
Last Modified:05 May 2015 09:52

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