The Internet Impact on Travel Purchases: Insights From Portugal.

Martins, C. P., Salazar, A. and Inversini, A., 2015. The Internet Impact on Travel Purchases: Insights From Portugal. Tourism Analysis, 20 (2), 251 - 258.

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Internet_impact.pdf - Published Version


DOI: 10.3727/108354215X14265319207632


This research proposes an analysis of online consumer buying behavior in the travel and tourism field in Portugal. The study utilizes a self-administrated survey on a sample of 380 individuals created in order to understand the influence of the Internet on consumer buying behavior. The survey was administrated in Portugal, one of the European countries that are still struggling with Internet penetration. Results show the importance of the Internet has on two stages of the buying process: (i) alternative evaluation and (ii) buying act. Furthermore, this research highlights the critical role of touristic products availability and search costs on the buying behavior of consumers. However, past bad experiences and a certain level of insecurity persist as factors limiting the online purchase process. Results confirm the general trends in consumer behavior and highlight the need of moving further for Portugal in terms of technology adoption.

Item Type:Article
Uncontrolled Keywords:Buying decision; internet; online consumer behavior; tourist products
Group:Faculty of Management
ID Code:22318
Deposited By: Unnamed user with email symplectic@symplectic
Deposited On:04 Aug 2015 11:08
Last Modified:02 Aug 2016 11:53


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