Consumer behaviour in tourism: Concepts, influences and opportunities.

Cohen, S., Prayag, G. and Moital, M., 2014. Consumer behaviour in tourism: Concepts, influences and opportunities. Current Issues in Tourism, 17 (10), 872 - 909.

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Cohen, Prayag and Moital (2013) Review of CB in Tourism.pdf - Accepted Version


DOI: 10.1080/13683500.2013.850064


Although consumer behaviour (CB) is one of the most researched areas in the field of tourism, few extensive reviews of the body of knowledge in this area exist. This review article examines what we argue are the key concepts, external influences and opportune research contexts in contemporary tourism CB research. Using a narrative review, we examine the CB literature published in three major tourism journals from 2000 to 2012. Of 519 articles identified and reviewed, 191 are included in this article. We examine the development of and scope for future research on nine key concepts, including decision-making, values, motivations, self-concept and personality, expectations, attitudes, perceptions, satisfaction, trust and loyalty. We then examine three important external influences on tourism behaviour, technology, Generation Y and the rise in concern over ethical consumption. Finally, we identify and discuss five research contexts that represent major areas for future scholarship: group and joint decision-making, under-researched segments, cross-cultural issues in emerging markets, emotions and consumer misbehaviour. Our examination of key research gaps is concluded by arguing that the hedonic and affective aspects of CB research in tourism must be brought to bear on the wider CB and marketing literature.

Item Type:Article
Uncontrolled Keywords:behaviour ; consumption ; marketing ; research agenda ; travel
Group:Faculty of Management
ID Code:22954
Deposited By: Unnamed user with email symplectic@symplectic
Deposited On:08 Dec 2015 12:28
Last Modified:02 Aug 2016 11:53


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