Value Co-Creation and Co-Destruction in Connected Tourist Experiences.

Neuhofer, B., 2016. Value Co-Creation and Co-Destruction in Connected Tourist Experiences. In: ENTER 2016 Conference, 2--5 February 2016, Bilbao, Spain.

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Abstract

Information and communication technologies (ICTs)have become a key resource that has transformed travel and tourist experiences.Due to the increasing ubiquity and mobility of ICTs, they have become integral in creating connected experiences that interlink travel with everyday life.While recent studies have investigated value co-creation and the enhancement of experiences through ICTs, there is less knowledge about potential value co- destruction when ICTs come into place.This paper provides a first exploratory study to examine technology resource integration by looking at the dichotomous relationship of value co-creation and value co-destruction in connected tourist experiences.By adopting a qualitative in-depth methodology, this study has identified six dimensions, which highlight how value can be created and destroyed through connectedness. The paper contributes to service -dominant logic, resource integration and value creation discourses in a tourism and technology context, for which several theoretical and practical limitations are discussed

Item Type:Conference or Workshop Item (Paper)
Subjects:UNSPECIFIED
Group:Faculty of Management
ID Code:23128
Deposited By: Unnamed user with email symplectic@symplectic
Deposited On:11 Feb 2016 14:27
Last Modified:23 May 2016 15:50

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