Morakabati, Y., Page, S.J. and Fletcher, J., 2016. Emergency Management and Tourism Stakeholder Responses to Crises: A Global Survey. Journal of Travel Research, 56 (3), pp. 299-316.
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This paper examines the contested area of the responsibility for destinations and tourists, within emergency settings. It incorporates a Delphi-Scenario technique to facilitate a structured discussion of emergency management for different destination stakeholders. The Delphi exercise engaged 123 senior international stakeholders, from 9 different industry sectors, across 34 countries to provide a global perspective. The study’s principal focus is on the notion of emergency management, to identify the challenges that stakeholders would face within a disaster scenario. The exercise asked stakeholders to identify with whom the responsibility rests for 18 distinct disaster-related activities. The study proposes a responsibility allocation building-block framework which could help speed up the emergency management responses by ”knowing who is going to do what” with a particular focus on dealing with international tourists as a community in a disaster zone.
|Uncontrolled Keywords:||Emergency management and policy ; Disasters ; Resilience ; Management theory ; Business continuity ; Delphi technique|
|Group:||Faculty of Management|
|Deposited By:||Unnamed user with email symplectic@symplectic|
|Deposited On:||26 Feb 2016 15:05|
|Last Modified:||08 Feb 2017 14:41|
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