Emergency Management and Tourism Stakeholder Responses to Crises: A Global Survey.

Morakabati, Y., Page, S.J. and Fletcher, J., 2016. Emergency Management and Tourism Stakeholder Responses to Crises: A Global Survey. Journal of Travel Research. (In Press)

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DOI: 10.1177/0047287516641516

Abstract

This paper examines the contested area of the responsibility for destinations and tourists, within emergency settings. It incorporates a Delphi-Scenario technique to facilitate a structured discussion of emergency management for different destination stakeholders. The Delphi exercise engaged 123 senior international stakeholders, from 9 different industry sectors, across 34 countries to provide a global perspective. The study’s principal focus is on the notion of emergency management, to identify the challenges that stakeholders would face within a disaster scenario. The exercise asked stakeholders to identify with whom the responsibility rests for 18 distinct disaster-related activities. The study proposes a responsibility allocation building-block framework which could help speed up the emergency management responses by ”knowing who is going to do what” with a particular focus on dealing with international tourists as a community in a disaster zone.

Item Type:Article
ISSN:0047-2875
Uncontrolled Keywords:Emergency management and policy ; Disasters ; Resilience ; Management theory ; Business continuity ; Delphi technique
Subjects:UNSPECIFIED
Group:Faculty of Management
ID Code:23164
Deposited By: Unnamed user with email symplectic@symplectic
Deposited On:26 Feb 2016 15:05
Last Modified:02 Aug 2016 11:24

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