Critical Factors in Competitive Advantage of Islamic Banking.

Firend, A.R and Araghi, M., 2016. Critical Factors in Competitive Advantage of Islamic Banking. In: 6th IIUM International Accounting Conference, 28-29 October 2015, Kuala Lumpur, Malaysia.

Full text available as:

[img]
Preview
PDF
6 INTAC_IIUM_Conference. ABSTRACT.pdf - Published Version
Available under License Creative Commons Attribution Non-commercial No Derivatives.

339kB

Official URL: http://m.iium.edu.my/news/iium-international-accou...

Abstract

This research focuses on determining the impact of service quality, customer satisfaction, and loyalty programs on customers’ loyalty in the banking sector of Malaysia. It is obvious that customers are important stakeholders in organisations, and their satisfaction is a priority to the management. Customer satisfaction has been a subject of great interest to organisations and researchers alike. In recent years, organisations are obliged to render additional services on top of their offers. The quality of service has become an aspect of customer satisfaction.

Item Type:Conference or Workshop Item (Paper)
Subjects:UNSPECIFIED
Group:Business School
ID Code:24417
Deposited By: Unnamed user with email symplectic@symplectic
Deposited On:26 Jul 2016 13:30
Last Modified:26 Jul 2016 13:30

Downloads

Downloads per month over past year

More statistics for this item...
Repository Staff Only -