Discovering magic of mobile technology in business: strategic marketing perspective.

Bolat, E., 2016. Discovering magic of mobile technology in business: strategic marketing perspective. In: Academy of Marketing Science, 16-21 May 2016, Orlando, USA.

Full text available as:

Discovering magic. bolat.pdf - Accepted Version
Available under License Creative Commons Attribution Non-commercial No Derivatives.



Mobile technology penetrated all aspects of social and business existence. Studies around mobile technology mostly address the use and adoption process of mobile marketing or mobile commerce from a consumer perspective rather than from a business perspective. Another concern of majority of studies on the use of mobile technology is a focus on technical nature of mobile devices despite the fact that true magic of technology resides in its mobilisation and usage – the deployment of mobile technology. This paper aims to conceptually define and map mobile technology capabilities. Grounded theory approach was applied to collect and analyze in-depth interviews with 28 small and medium-sized enterprises from the UK, which deploy mobile technology for operational and strategic purposes. Results illustrate that mobile technology capabilities represent a set of five substantive capabilities, 1) leveraging mobile technology resources; (2) transforming capability; (3) learning capability; (4) solving problems capability; and (5) leading capability, - a set of five practices which can be employed to orchestrate successfully mobile technology resources. Through transformation of existing processes and mobile technology resources, mobile technology capabilities not only contribute to operational efficiency and effectiveness but drive strategic change within business by enabling vigilant market learning and adaptive market experimentation.

Item Type:Conference or Workshop Item (Paper)
Uncontrolled Keywords:Mobile technology; Capability approach; Resource-based view; Grounded theory; Technology capability
Group:Business School
ID Code:24440
Deposited By: Unnamed user with email symplectic@symplectic
Deposited On:26 Jul 2016 14:23
Last Modified:26 Jul 2016 14:23


Downloads per month over past year

More statistics for this item...
Repository Staff Only -