Persuasive and Culture-aware Feedback Acquisition.

Almaliki, M. and Ali, R., 2016. Persuasive and Culture-aware Feedback Acquisition. In: 11th International Conference on Persuasive Technology: PT 2016., 5-7 April 2016, Salzburg, Austria.

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User feedback is an important factor to improve software quality. For example, it can provide information on missing features and clarify user trends and preferences for future improvement. However, gathering user’s feedback is not an easy process since the majority of users lack motivation and interest in providing feedback, especially in a constant and frequent style. In addition, stud- ies have noted that the cultural differences among users also play a role in affect- ing their motivations to feedback acquisition. In this paper, we empirically inves- tigate the role of culture in affecting users’ perception and motivations to give feedback. Our study identifies some key differences between Western and Mid- dle Eastern users on what motivate them to provide feedback and what could have an influence on the quality of the feedback they give. This also makes the case for the need to design a persuasive and culture-aware feedback acquisition.

Item Type:Conference or Workshop Item (Paper)
Additional Information:User’s Feedback, Persuasive Technology, Software Engineering
Group:Faculty of Science and Technology
ID Code:24448
Deposited By: Unnamed user with email symplectic@symplectic
Deposited On:01 Aug 2016 08:44
Last Modified:01 Aug 2016 08:44


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