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ToolsFaily, S., Power, D. and Fléchais, I., 2016. Gulfs of Expectation: Eliciting and Verifying Differences in Trust Expectations using Personas. Journal of Trust Management, 3, 4.
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Abstract
Personas are a common tool used in Human Computer Interaction to represent the needs and expectations of a system’s stakeholders, but they are also grounded in large amounts of qualitative data. Our aim is to make use of this data to anticipate the differences between a user persona’s expectations of a system, and the expectations held by its developers. This paper introduces the idea of gulfs of expectation – the gap between the expectations held by a user about a system and its developers, and the expectations held by a developer about the system and its users. By evaluating these differences in expectation against a formal representation of a system, we demonstrate how differences between the anticipated user and developer mental models of the system can be verified. We illustrate this using a case study where persona characteristics were analysed to identify divergent behaviour and potential security breaches as a result of differing trust expectations.
| Item Type: | Article |
|---|---|
| ISSN: | 2196-064X |
| Uncontrolled Keywords: | Security; Usability; Personas; CSP; Trust |
| Group: | Faculty of Science & Technology |
| ID Code: | 24454 |
| Deposited By: | Symplectic RT2 |
| Deposited On: | 01 Aug 2016 08:25 |
| Last Modified: | 14 Mar 2022 13:57 |
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Gulfs of Expectation: Eliciting and Verifying Differences in Trust Expectations using Personas. (deposited 21 Jun 2016 08:22)
- Gulfs of Expectation: Eliciting and Verifying Differences in Trust Expectations using Personas. (deposited 01 Aug 2016 08:25) [Currently Displayed]
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